Frequently Asked Questions

Go to the /auth/login page. In this window, enter your email address, password and enter the captcha. Click Sign in.

You are logged in to your account.

Now you can make a deposit or start trading.

We also recommend logging into your personal account and enabling two-factor authentication.

You can find more information at the link: /about-us

Go to the registration page at the link /auth/registration . In the form that opens, enter your email address, password, password confirmation, and also confirm your agreement with the Terms of Use and Privacy Policy, then enter the captcha. Click the “Register" button.

Check your email in a few minutes. Follow the link to confirm your email and activate your account. Welcome to the Stock Exchange!

Please check the Spam folder first. If you still can't find our emails, please contact the support service.

The PIN code is our main security element, so its recovery takes place privately.

Please write to e-mail [email protected] your email address, the reason for the lack of access to mail, specify your last deposits and actions on the account, with which the deposits were made, their amount and screenshots of shipments to the exchange.

You can also use the password recovery link - /auth/forgot-password

It is necessary to send a written request to our mail - [email protected].

This option is missing. The account can be blocked.

To do this, you need to create an appropriate ticket to technical support, where you need to specify a valid e-mail and KYC data. You can create a ticket by following the link: /support

To do this, go to the Balance tab and click on “Withdrawal” next to the required coin, enter the address and amount.

After verification of the identity, all applications are completed within 24 hours.

Please note that this option is not available. In any case, please contact customer support , we will do our best to resolve this situation.

Go to the Balance tab at the top of the site. To top up your balance, click on “Deposit” next to the required coin.

The referral program YBITAZ is an opportunity to earn together with your friends! A referral is a member of the affiliate program who has registered on the recommendation of another participant.

- Tell your friends about us;- They register using your referral link;

- You will receive 40% of the amount of commission fees paid by them;

- Your commission for trading will be 0.1%

In the account, select the “ Referral Program " section. It displays information about your referrals (users invited by you), as well as your personal referral link.

To invite a new referral, just share this link (by copying it or making a repost in the social network.networks). After your referral is registered using your link, the data about him will be displayed in the “Details about referrals" section (Your referrals). Congratulations!

You have become a member of the Referral Program YBITAZ. Now you will receive 40% cashback from the commission paid for each transaction made by your referral!

At the bottom of the page, select the Listing Request section:

After that, the online application form will open.

Coin/Token Requirements:

1.Your project should have a website containing your contact information and a detailed description of the idea. You also need links to your project's pages on the Reddit and Bitcointalk forums, as these are respectable and popular feedback platforms.

2.Your request will be reviewed within a week and you will receive our response to the email address provided in the form. Please note that this address must have the same domain as the official website of the project.

Fill in the following fields, go through the captcha and click “Send request”:

Expect a response within a week.

Before entering the exchange, each cryptocurrency must prove its usefulness, value and liquidity in order to further support the demand of buyers.

In addition, the coin that claims to be listed must be securely protected. The project code must be open and verified.

For the convenience of our users, we have a customer support service that works 7 days a week and 24 hours a day without breaks and holidays. If you have a question, wish or suggestion, our specialists are always ready to help you with any problem, as well as listen to suggestions for improving the service. You will receive an answer in the shortest possible time.

Please note that this option is not available on our exchange.

Download the Google Authenticator app from the Play Market or AppStore. Log in to your account (to do this, you need to click on your email in the upper right corner)

and then select the Security section. Use the QR code of the scanner in the downloaded application or enter the number manually.

After adding the YBITAZ tab in the application, enter the authentication code in the "Please enter key" field. That's it, you've enabled two-factor authentication!

It is necessary to provide KYC data, account login, as well as data on recent currency inputs and outputs to the support [email protected].

Yes! Our main priority in our work is the safety of personal data of customers and security. We use advanced methods and technologies in the field of security. We have implemented two-factor authentication technology to protect your accounts and Anti Phishing, which allows us to guarantee the reliability of our exchange. More than 95% of all currencies are stored on cold wallets. WAF (Web Application Firewall) is a protective screen of a web application that detects and blocks hacker attacks.

The two-factor authentication feature provides an additional layer of security for accounts and is designed to ensure that the account owner is the only person who can access his account, even if someone knows his password. When you log in to your account, you will be asked to provide two pieces of information: your password and 6-digit authentication code. A new authentication code is generated every 30 seconds by the authentication application. We strongly recommend that all our users enable this security feature to prevent any potential unauthorized access to their accounts. This feature is necessary to ensure the security of your assets, so please take the time to set it up as soon as possible!

Know your customer (English: know your customer, abbreviated KYC) is a banking and exchange regulation term for financial institutions and bookmakers, as well as other companies working with private individuals' money, meaning that they must identify and establish the identity of the counterparty before conducting a financial transaction.

This requirement applies to obtaining reasonably complete information about counterparties-legal entities, the nature of their business and individual business transactions for which a financial transaction is carried out.

To enable Anti Phishing, you must : Log in to your personal account and select the Security section.

Here is the creation of Anti Phishing code.

Click the Enable button and enter your custom code. Save it. Congratulations!

Anti Phishing is successfully connected!To check the work of Anti Phishing - log in to your account.

Now every email from YBITAZ will contain your Anti Phishing code, so you will be sure that the information comes from the official website of the exchange.

Please send us the hash of your transaction and we will check all the information.

Please send us an email to [email protected] and attach a screenshot of the order or a screenshot of the error. We will try to resolve your issue as soon as possible.

Yes, to cancel an order, go to the Order page at the top of the site.

Please note that you can cancel only those orders that have not been accepted, because as soon as the order is executed, such an operation is irreversible and cannot be canceled.

You can see the history of your trades on the “History” page in the “Orders” window:

Partial acceptance of the order worked. Please wait until the order for the remaining coins is accepted.

Please note that the site administration does not accept, control or interfere with trading on the stock exchange. Please wait for another user to accept your order or you can cancel an open order and submit a new one with a more competitive price.

All orders are accepted exclusively by users of the exchange, the site administration does not accept, does not control and does not interfere with trading on the exchange. If you want to speed it up, you can cancel the open order and submit a new one with a more competitive price.

The purchase order will be displayed on the main page or on the Trades tab.

To create a purchase order, go to the main Bidding page. You can choose a cryptocurrency in the “Market” window by double-clicking on the required coin.

On this page you can see the forms for the purchase and sale of cryptocurrencies.

Please note that a buy or sell order cannot exceed your balance.

The page also displays windows in which the current buy and sell orders of other users of our exchange are visible. Note that the exchange rate is not fixed, since the YBITAZ platform is an exchange, not an exchanger, so the rates are taken based on the orders placed by other users on the Trades page.

After placing an order, you can see it either on the Trades page in the “My Orders” window:

or on the Order page:

You can find detailed information about the commission on our website by clicking on the Commission tab, which is located at the bottom of the site.

For certain types of orders, the transaction fee may differ from the Commission posted on the page. The amount of the transaction fee is known before the order is executed.

The minimum and maximum order amount differ for each trading pair and are displayed on the Trades page when placing an order.